We strive to ship all orders as quickly as possible and as soon as you have received the order confirmation email, you will not be able to cancel the order. You are welcome to return your order for a refund.For return instructions, see here. We are unable to recall the parcel while it is on its way to you. If you refuse the delivery and the order is automatically returned to us, we may charge you for the return shipment - a fee of up to 40 Euros. And the refund can take up to 6 weeks.

We recommend receiving the order and shipping it back to us as this return is less expedient but considerably cheaper.

It's unfortunately not possible to edit an order. You can return the item for a refund if you like after you've received it. You can find the instructions on how to return your order here.

We try to ship out your order within 1 to 3 business days from the day you placed your order. Delivery within Europe is 2-6 business days from when the order has been shipped. When we ship to a non-EU country, you may as a receiver be subject to pay local customs fees upon delivery. These fees are decided by local customs - please contact your local customs for further info. During periods of campaigns and sales, it can take longer before your order is shipped out and some delay may be expected. Once your order is shipped out you will receive a tracking email with a link to follow your order.

When your order has been dispatched from our warehouse, you will get a shipping confirmation e-mail with your tracking number. This is normally done within 1-3 business days of placing the order.

The return must be registered less than 14 days after receiving your order.

Any product(s) must be returned in mint condition. The products should not have been worn, used, or washed (other than tried on). Returns will only be accepted if the products are returned with the original packaging fully intact and with all labels and tags attached to the product

Remember that the shoe box is part of the product and cannot be damaged. If we receive a damaged shoebox in return, we reserves the right to deduct 30 EUR from your refund.

We does not provide free return shipping. The return shipping cost will be deducted from your refund. We does not refund any shipping fees or customs fees that have been paid by the customer. We does not offer exchanges. You are welcome to place a new order.